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Due to the current situation caused by Covid-19, we may need to deviate from the services we normally provide. This can be different from country to country, region to region and between farms. Examples of services that can be impacted, but not limited to, are: day visitors will not be allowed, use of communal shower is restricted. Farm tour, pizza evening, and honest shops will have their own restrictions that will be explained to you on-site. As the situation is fluid this can change at any given time, even after your booking. Please do not hesitate to contact our Call Center for the latest update.

1. Bookings

Feather Down only handles bookings from persons over 18 years of age. We reserve the right, at all times – without a statement of reasons – to refuse a booking. Feather Down will confirm the booking via e-mail and you will receive a Payment Request within 24 hours. The confirmation and invoice must be checked immediately on receipt for any errors. Possible or claimed inadequacies must always be notified by email or phone within 10 days following the date of the confirmation/invoice and in any case before the start of the stay. If within 10 days after the booking, you are not in possession of a confirmation and invoice, then you must get in touch with Feather Down.

Feather Down reserves the right to rebook a competition winner: Feather Down offers an alternative date for the re-booking, but the competition winner will not be entitled to any compensation.

2.Group bookings

It is the right of Feather Down to refuse group bookings if we feel this may be of detriment to other guests staying on the farm. We may ask single sex groups (i.e. hen or stag parties) to take over all the tents on a particular farm. It is the right of the farmer to refuse entry to any group bookings not authorized via reservations and any monies paid will not be reimbursed. In case of query regarding groups please call our Reservations Office on 01420 80804. A group discount could be applicable subject to availability and occupancy.

3. Prices

The prices on are not binding; Feather Down reserves the right to modify these prices. At the time of booking, you will be informed of the prices applicable. The price stated on the confirmation/invoice is binding unless there is an obvious error. Discounts and/or special offers can no longer be used after the confirmation/invoice has been sent by Feather Down. Feather Down reserves the right to refuse bookings which have obviously wrong prices.

A reservation fee of £29,90 is incurred when booking destinations in The Netherlands or France.

4. Tent rental

In the rental price of every tent the following is included:

  • Rental of tent and the pitch.
  • Bedlinen (depending on location and accommodation type)
  • Kitchen linen.
  • Use of and access to the Feather Down farm grounds (where permitted).
  • Use of water.
  • Use of wood for the stove (wood for campfires is not included)
  • VAT according to the guidelines of the VAT administration.
  • Final clean up.

Not included are, among other things:

  • Electricity, all Feather Down accommodations come without any electricity and electrical wall outlets. At some locations, it is possible to charge your appliances in the farm shop or the communal shower.
  • Washing of the dishes.
  • Collection of and stripping of bed linen.
  • Emptying bin and putting rubbish into a waste bag and placing it in a container.
  • Sweeping of the floor.

5. Dogs

Dogs are allowed on a number of farms. They must be kept under control and on a lead during your stay. If a dog does cause a nuisance or you arrive without pre-booking a dog in, the farmers reserve the right to ask that you take your dog to a local kennel. Please check the information on the location in question. Where pets are allowed, a maximum of two pets per tent is applicable. At the time of booking and at arrival on the farm, the dogs must be reported. There is a surcharge applicable per dog per night; this varies farm to farm, but is usually between £5 and £7.

6. Payments

Booking payments are made in two stages. The deposit must be paid at the time of booking and the rental contract including the regulations regarding cancellation are applicable as soon as the deposit payment has been received. The balance of the booking amount must be in possession of Feather Down Farm Days, at the latest, 10 weeks before the start of your stay. In the event of bookings made within 10 weeks before the start of your stay the entire booking amount must be paid immediately.

In the case of late or incomplete payment of the amounts invoiced to you, you are in default. Feather Down will send you a reminder of payment. If the amount, within 2 days after the date of the reminder is not yet in possession of Feather Down, then we are entitled to unilaterally annul the agreement by means of an e-mail to the guest. You are responsible for all damages which Feather Down suffers or will suffer as a consequence of this, as well as all costs which Feather Down has made with regard to your booking and the cancellation. In any case you are chargeable for a cancellation compensation of 30% of the booking amount in the case of cancellation more than 10 weeks before the planned commencement date of the stay and equal to the total booking amount in the case of cancellation within 10 weeks before the commencement of the stay. Monies already paid will be settled with the cancellation compensation to pay and the possible chargeable compensation of other damage. If nothing has been paid at that point, the aforesaid amounts will be charged.

Paypal transactions incur a £12 administration fee.

7. Alteration costs

If, after confirmation of the booking, you would like to make some alterations to the booking, Feather Down is not obliged to satisfy these requests. It is at the discretion of Feather Down whether, and to what extent, these alterations will be accepted. For each modification in a booking already made, up to a maximum of 4 weeks before arrival, we will charge you £55 alteration costs. Alteration for extras will be charged of £15. These costs will not be charged if you add a booking or change it to a more expensive period. In the case of an alteration to a cheaper period or (partial) cancellation within a period of 4 weeks before the start of the stay, you are chargeable for the entire booking amount. If, after confirmation of the booking of more than one tent, you want to reduce the number of booked tents, the cancellation provisions will be applicable. In principle, alterations cannot be permitted within 4 weeks prior to arrival.

Amendments to a booking should be supplied to us by the main booker. We won’t process any amendments from non-bookers.

8. Cancellations

At Feather Down there is no so-called cooling off period (a period of time after a sale contract is agreed during which the buyer can cancel the contract without incurring a penalty).
It is advisable to take part in the cancellation fund of Feather Down at the time of booking. Without participation, the following provisions apply:

  • In the event of a cancellation more than 10 weeks before the commencement of the stay, the full deposit (which is 30% of the amount with a minimum of £150) is payable.
  • In the event of cancellation within 10 weeks before the start of the stay, the full amount is payable.
  • In the case of premature termination of the stay, the entire booking amount is payable.

Don’t forget your travel insurance. We recommend that you take out cancellation insurance on your trip.

You are insured for cancellation costs in the following cases:

  • You, a co-insured, a person who shares your home or a child living at home must undergo a medically necessary intervention
  • The person that you were going to stay with during your trip who lives abroad becomes seriously ill, is seriously injured or dies and as a result can no longer have you stay.
  • For unexpected medical reasons, you cannot have the inoculations that are mandatory for your travel destination.
  • Through no fault of your own, you lose your permanent job and become unemployed.

For the full list, please read the full terms and conditions here.

9. Arrival and departure

A number of weeks before commencement of the stay, you will receive a voucher. In the case of booking in the short term, you will receive this approximately one week before arrival. The voucher must be shown on arrival. Tourism tax is applicable for EU farms (not applicable in the UK)

On arrival at the farm, you need to produce your voucher. You have access to the tent from 4pm on the day of arrival. Kindly note that the Feather Down Farm check-in time is between 4pm and 6pm. Times can vary by farm. It is in your own interest not to arrive late, but should you be unavoidably delayed, please contact the farm direct, details of which can be found in your welcome document. Your host is a working farmer who has an early start in the morning. Therefore, we trust in your understanding that for late arrivals – according to the times mentioned in the Welcome Document of the farm you are visiting – the farmer is entitled to charge an extra fee of 30GBP. Once you are checked in the farm, it is your responsibility to familiarize yourself with the safety instructions communicated on-site. Once you are checked in the farm, it is your responsibility to familiarize yourself with the safety instructions communicated on-site. On the day of departure you must vacate the tent by 10.30am. We trust in your understanding that for late departures, the farmer is entitled to charge an extra fee of 30GBP. This charge on leaving could increase to 60GBP if in combination with the fine for tents not being left in the proper condition.

Sunday Late Check-Out: It is possible to book a late check out for the Sunday departure at a charge of £50, which will allow you to use your lodge until 4 PM instead of the usual 10:30 AM check out.

10. Domestic regulations

In order to make the stay on the farm for all guests as pleasant as possible, all guests must keep to the determined rules of behaviour laid down in the Domestic Regulations. You can ask for the Domestic Regulations on arrival, from the farmer. Breaching the Domestic Regulations can lead to removal from the farm without a refund of the rental sum or a part of it. Feather Down Farm Days reserves the right to make alterations in the set-up and opening hours of the facilities and supplies on the farm. We would also bring your attention to the fact that it is possible that maintenance activities will be carried out during your stay on the grounds or to the accommodation(s) without you being entitled to any compensation.

11. Force majeure

Force majeure as interpreted by Feather Down exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Feather Down, including threat of war, staff strikes, blockades, fire, floods, high winds and other disruptions or events. Feather Down hosts are within their rights to close their location when they consider such circumstances as these make it necessary.

12. Liability

Feather Down and the corresponding farm accept no liability for:

  • theft, loss or damage, of whatever nature, during or as a result of a stay on one of our affiliated farms.
  • falling into defect or putting out of action of technical equipment and loss or closure of supplies on the farm.
  • The tenant and those who accompany him or her, are jointly and severally responsible for all loss and/or damage which arises, for Feather Down, the farm in question and/or any third party as a direct or an indirect consequence of their stay, irrespective of whether this was caused through actions or refraining from actions by themselves or by third parties, who are at the farm through their making, as well as of all damage which is caused by any animal and/or matter which they have under their responsibility.
  • If you leave your tent in an improper condition, the farmer is entitled to charge an extra fee of 30GBP of additional (cleaning) costs. This can double to 60GBP in combination with a late departure. Dishes should be washed, bed linen stripped and collected, floor swept, and bin emptied with rubbish put into a waste bag and placed in a container.

13. Complaints

Despite all the care of Feather Down and the affiliated farms it may occur that you have a genuine complaint. You must take up this complaint with the farmer or us immediately, in order to allow us to solve the matter as soon as possible. Should the complaint not be settled to your satisfaction, then you have the option, up to 1 month after departure from the farm to lodge the complaint in writing or by email with Feather Down.

Complaints should be supplied to us by the main booker. We won’t process any complaints from non-bookers.

14. Assumption of risks

Remember that you will be staying on a working farm with live animals and potentially dangerous farm equipment among other hazards. Also you must be aware that some of the camp equipment (such as the bread oven) may be dangerous if misused. Whilst we and your host farmers take great care to keep you safe, accidents can happen and neither we nor the farm are responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform the host farmer as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short.

15. Day visitors

In principle, it is permitted to receive visitors during your Feather Down farm stay. These visitors must report themselves to the farm. Visitors will be charged £20 per car by the farm in question.

16. General

Your contract partner is Feather Down. These general terms and conditions are applicable to all reservations, directly or indirectly made with Feather Down farm. Alterations are reserved on the contents of our publications. Obvious errors do not bind us.

17. Privacy & Cookies

We have certain policies regarding privacy and cookies: please read our Privacy Statement and Cookie Policy.

18. Legal information

Account number
Rabobank account nummer 1466.41.817,
Proprietor: BoerenBed UK BV
IBAN: NL93RABO0146641817

Name and address
BV Het Betere BoerenBed
Comeniusstraat 2A
1817MS Alkmaar
The Netherlands

Contact details
Telephone number : 01420 80804
Managing Director: Stefan Thurau & James Mennekens

Company registration
Chamber of Commerce
Number: 30213318
VAT number: NL8206.24.597.B.01